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Incident Manager (IT)

Riyadh, Central Province · Information Technology
Roles and Responsibility
  • Overseeing the incident management process and team members involved in resolving the incident.
  • Responding to a reported service incident, identifying the cause & initiating the incident management process.
  • Prioritizing incidents according to their urgency and influence on the business.
  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.
  • Collaborating with the incident management team to ensure that all protocols are diligently followed.
  • Logging all incidents and their resolution to see if there are recurring malfunctions.
  • Adjusting the incident management process as required to ensure its effectiveness.
  • Communicating with upper management if major issues are found in the IT system.
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
Skillset
  • Bachelors degree in information technology, engineering, or a related field.
  • At least three years experience working in IT service management, or a similar role.
  • Strong knowledge of IT service management software including ITIL and COBIT.
  • Experience working with IT systems and software such BMC remedy, HP Service Manager, Service Now, etc.
  • Strong problem solving, analytical, and time management skills.
  • Knowledge in working ITSM tools
Kind Regards,

Jobskey Consultancy

KSA Office 
-- Email: Consultant@jobskeysearch.com| Website:  www.jobskeysearch.com
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India -- Email: Resumes@Jobskey.com | Website: www.jobskey.com 
 

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