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IT Support Manager (School)
Riyadh, Riyadh · Information TechnologyAreas of Responsibility
- • Ensure that the Service Desk is created in Odoo and is an excellent deliverer of Customer Service.
- • Day to day management of the 1st and 2nd Line Service Desk function.
- • Ensure that the Service Desk system is fit for purpose and is used effectively and efficiently by the staff.
- • Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate.
- • Undertake a regular review of 1st and 2nd Line Service Desk call queues.
- • Analysis and Reporting - using KPI’s to measure against the IT Department strategic vision.
- • Assist with maintaining the inventory of the School’s computer assets and software licenses.
- • Discover, diagnose and triage user’s problems effectively and efficiently.
- • Lead in the development of good customer service practices.
- • Contribute to and deliver improvements that support the continuous improvement of processes and controls within the team, adopting ITIL best practices where possible.
- • Liaise with the 3rd Line Support provider as appropriate, triaging essential areas for efficiency and monitoring the quality of 3rd line support provision
Kind Regards,
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Jobskey Search and Selection
KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com
Resumes@Jobskey.com | Website: www.jobskey.com