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Solution Implementation Engineer

Riyadh, Riyadh · Information Technology
Main Roles & Responsibilities
  • Configure, customize and deploy clinical data warehouse products and services within the customer environment, including quality checks.
  • Work with cloud providers and customers’ system administrators to deliver enterprise level solutions.
  • Deploy, optimize and administer cloud resources.
  • Elicit and document technical requirements from customers.
  • Communicate technical plans to customers and solution provider managers.
  • Monitor and troubleshoot solution implementations, articulate and escalate problems and implement break-fixes and workarounds 
  • Communicate customer feedback to solution provider technical teams and management.
  • Design, develop and deliver technical support, technical documentation, communication materials, training, and training materials. 
  • Strive to exceed customer expectations.

Required Skills
  • Ability to manage customer expectations and requests, remotely and/or in person, to provide consistent support, and identify and resolve technical issues
  • Experience troubleshooting and resolving enterprise solution problems
  • Documentation skills for technical documentation, knowledge articles and user training
  • Experience working in and/or managing cloud environments and technologies
  • Experience working with containerization/container orchestration (e.g. Docker, Kubernetes)
  • Familiarity with Linux including scripting (e.g. bash)
  • Familiarity with Infrastructure as Code (IaC, e.g. CloudFormation)
Kind Regards,

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