Shared responsibility to achieve air product budget along with country management.
Implement short, mid & long-term strategies, new products, consolidations, promotions to encourage & support sales team to growth the product & achieve budget numbers.
Develop & maintain excellent & effective rapport & work understanding with overseas offices including FSL & agent’s network.
Generate & maintain product & airfreight market visibility through MIS & periodic reports.
Business review reports & analyses for the product, keep working towards performance improvement, including profitability & productivity.
Constant efforts to know current & ever-changing rules & regulations within the country & overseas, share & implement the same with country & overseas teams to ensure on time & 100% compliance & adherence.
Airlines & vendor management:
Build effective relationship with airlines within the country, aligning to global strategy on airlines working & utilization.
Ensuring buy rates from airlines are at par to market selling levels, including spot, short & long term rates.
Periodic MBRs/QBRs with key airlines to highlight mutual achievements, service/cost review & future working strategies.
Continuously work towards reducing operations cost through regular cost reviews & negotiations with vendors & business partners.
Identify key trade lanes in coordination & agreement with sales Leader/s to develop a product to promote volume & growth.
Actively support volume & business growth by participating in sales meetings to representing air product.
Coordination with Sales Team Leader/s to create Joint Customer Meetings to support improvement in new customer wins, continuous efforts.
Work on RFQs & spot rate requests with competitive costing & customer centric solutions for both internal & external customers.
Identify key customers on quarterly basis & schedule MBRs / QBRs to review service offerings, business handling & discover opportunities for further deep/cross selling opportunities. (Customer penetration)
Responsible for delivering Operational excellence & process compliance for the product & team, including system updates, shipment data entry, data compliance & intercompany settlements and timely file closures.
Hold regular meeting with team members to review day-to-day performance & proactively work towards addressing potential gaps & service issues.
Ensuring team & process is working effectively & correctly to avoid any claims, fines or penalties due to negligence or bservice failures.
Ensuring & developing team members to required level of competency to deliver seamless service & achieve required customer KPIs as per SOP.
Ensuring team shifts & roster is managed effectively to cover minimum requirement of business working hours, including back-ups & contingency plans (due to leaves/unexpected attrition).
Identify training requirements for the team and organize training to build up competencies
Develop a team spirit and multitasking capabilities within the team
Key Skills :
Strong freight Operational knowledge.
Customer service skills
Resource Management and Interpersonal Skills
Knowledge on product pricing, trends, consortium, transport industries
Trade Laws, Country regulations and Customs practices
Commercial Management skills
Knowledge on currencies & conversions
Ability to achieve high level of service delivery.