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Airfreight Manager

New York, New York · Transportation/Logistics
Airfreight Budget management:
  • Shared responsibility to achieve air product budget along with country management.
  • Implement short, mid & long-term strategies, new products, consolidations, promotions to encourage & support sales team to growth the product & achieve budget numbers.
  • Develop & maintain excellent & effective rapport & work understanding with overseas offices including FSL & agent’s network.
  • Generate & maintain product & airfreight market visibility through MIS & periodic reports.
  • Business review reports & analyses for the product, keep working towards performance improvement, including profitability & productivity.
  • Constant efforts to know current & ever-changing rules & regulations within the country & overseas, share & implement the same with country & overseas teams to ensure on time & 100% compliance & adherence.
Airlines & vendor management:
  • Build effective relationship with airlines within the country, aligning to global strategy on airlines working & utilization.
  • Ensuring buy rates from airlines are at par to market selling levels, including spot, short & long term rates.
  • Periodic MBRs/QBRs with key airlines to highlight mutual achievements, service/cost review & future working strategies.
  • Continuously work towards reducing operations cost through regular cost reviews & negotiations with vendors & business partners.
Product Growth:
  • Identify key trade lanes in coordination & agreement with sales Leader/s to develop a product to promote volume & growth.
  • Actively support volume & business growth by participating in sales meetings to representing air product.
  • Coordination with Sales Team Leader/s to create Joint Customer Meetings to support improvement in new customer wins, continuous efforts.
  • Work on RFQs & spot rate requests with competitive costing & customer centric solutions for both internal & external customers.
  • Identify key customers on quarterly basis & schedule MBRs / QBRs to review service offerings, business handling & discover opportunities for further deep/cross selling opportunities. (Customer penetration) 
OPS Excellence:
  • Responsible for delivering Operational excellence & process compliance for the product & team, including system updates, shipment data entry, data compliance & intercompany settlements and timely file closures.
  • Hold regular meeting with team members to review day-to-day performance & proactively work towards addressing potential gaps & service issues.
  • Ensuring team & process is working effectively & correctly to avoid any claims, fines or penalties due to negligence or bservice failures. 
People Management:
  • Ensuring & developing team members to required level of competency to deliver seamless service & achieve required customer KPIs as per SOP.
  • Ensuring team shifts & roster is managed effectively to cover minimum requirement of business working hours, including back-ups & contingency plans (due to leaves/unexpected attrition).
  • Identify training requirements for the team and organize training to build up competencies
  • Develop a team spirit and multitasking capabilities within the team
Key Skills :
  • Strong freight Operational knowledge.
  • Customer service skills
  • Resource Management and Interpersonal Skills
  • Knowledge on product pricing, trends, consortium, transport industries
  • Trade Laws, Country regulations and Customs practices
  • Commercial Management skills
  • Knowledge on currencies & conversions
  • Vendor Management
  • Ability to achieve high level of service delivery.
  • Business Processes skills
Kind Regards,

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KSA Office 
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