Marketplace Operations Manager (MPO) will be responsible for marketplace operations for all customers (Clients & Service Providers/Vendors) /channels/territories (regions)
- Marketplace Operations Manager will lead the CRM and Operations team to deliver against the Operational and Commercial strategies, implement the business and standardize, simplify, and optimize processes for reliable and efficient follow through.
- Design and implement the complete end-to-end process from planning and implementing, and managing the services, order (service booking) matching, quality tracking, vendors/service providers accounts’ management, systems integration, order operations, and customer retention
- Be a trusted partner for both the service providers and the clients on use-case and service functionality, improving opportunities
- 4+ years of experience as a Marketplace Operation Manager.
- Experience in SaaS / B2B / Marketplace companies
- Bachelor’s degree in business, Supply Chain, or related field;
- Excellent written and oral communication skills
• Experience with marketing analysis, working with large sets of data and numbers.