View all jobs

Contact Center Agent (Saudi National)

Riyadh, Riyadh ยท Customer Service

Key Responsibilities:

  • Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
  • Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
  • Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
  • Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.

Key Requirements:

  • Follow Companys Policies, and instructions, and maintain the company's equipment and prestigious image.
  • Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
  • Answer contact center departments inbound calls, and serve the customer with the required services.
  • Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
  • Sell events tickets through inbound, outbound calls, and all contact center departments channels.
  • Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
  • Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
  • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
  • Make outbound research marketing and sales calls for our projects.
  • Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
  • Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
  • Maintain individuals Key performance Indicators (KPIS).

Key Qualification:

  • Bachelor's degree.
  • 1-2 years of experience.
  • Excellent communication skills.
  • Good customer service skills.
  • Good command of English and Arabic Languages.
  • Good Computer skills.
Kind Regards,

Jobskey Search and Selection 

KSA Office 
-- Email: Consultant@jobskeysearch.com| Website:  www.jobskeysearch.com

Resumes@Jobskey.com | Website: www.jobskey.com 

Share This Job

Powered by