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Technical / Solutions Architect - Social Media ( Fully Remote)
Amsterdam, Amsterdam · Information Technology
Location: Anywhere in Europe
Roles & Responsibilities:
Represent the Platform and Engineering team as the Technical SME for Sprinklr in support of a global rollout.
Secure technology alignment for the solution, liaising between various teams and stakeholders in the Novartis IT landscape.
Design and configure the appropriate technical solution, so that all requirements are met and that expectations regarding platform use cases and functionality are fulfilled.
Support the business and technical teams to identify and leverage the capabilities of Sprinklr and social media platforms.
Setup and configure social media connections based on business use cases.
Assist in defining and applying best practices for integrations and the development of API connections between Sprinklr and external systems.
Contribute to the planning of solution development and deployments with SMEs, project managers and development team.
Building strong internal relationships and collaborating cross-functionally to drive market readiness of the platform.
Flexibility in working with internal teams across time zones.
Create and maintain internal technical documentation.
Bachelor’s degree or higher in IT / computer science.
5+ years of experience in technical design / architecture role.
3+ years of experience with the Sprinklr platform.
Experience in configuring, customizing and enhancing Sprinklr dashboards and reports.
2+ years’ experience with Computerized System Validation (GxP) and Software development GAMP Category 5.
Understand the basics of natural language processing.
Deep understanding of both the technical aspects of platform integration ideally with experience across social media platforms (i.e., Facebook, Twitter, YouTube, Instagram, LinkedIn etc).
Experience with modern application packaging, deployment, containerization, and other supporting tools (SonarQube, Jira, Confluence, etc.).
Experience with cross-platform development including working with and delivering social media data and content across multiple platforms, devices, etc.
Excellent written and communication skills.
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