Providing qualified customer greeting on arrival and proactively approach the customer at the door to welcome them, as well as accomaniment on the way out (Sales & Service)
Create a warm welcome without waiting time and with fascinating moments
Create an atmosphere of hospitality and friendliness
Guide the customer to right contact person and inform about next steps (e.g. sales / service)
Ensure qualitative waiting time by serving the customer with refreshments, WIFI access, etc.
Increase showroom traffic through creation of a welcoming and brand-adequate atmosphere
Create a balanced & steered customer traffic during busy daytimes by pro-active guidance to the right contact persons or the customer lounge
The Host as a well-known face (for existing customers) might lead to an image enhancement and prevents a heterogeneous customer treatment within Porsche Centers as well as an inconsistent customer experience with little brand recognition & dissatisfaction