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Technical Consultant (Firewall / Proxy)
Beijing, /Beijing · Information Technology
Basic Knowledge Required:
Clear understanding of OSI Model and TCP/IP stack
Basic understanding of Routing Static and Dynamic.
Clear understanding of Firewalls, Load balancers, WAF and its operations.
Should have basic skill in packet capture and analysis.
Should be familiar with Wireshark.
Minimum 2-year experience only in Symantec WSS and Web Cloud Proxy.
Experience in any one Proxy platform like Cisco, ZScalar, Symantec, etc.
Experience in at least one Load balancers like F5, Alteon, Barracuda, and Netscaler.
Holding experience in end to end design and implementation.
Roles and Responsibilities:
Should have experience of transitioning services from incumbent vendors.
Documenting SMTD, EPD, and SOP as per project requirement.
Continuously interacting with Customers over voice, Emails and Remote screen sharing to resolve issues with in the SLA.
Documenting the solutions provided to the Customers in the ticketing tool.
Troubleshooting p1/p2 incidents interacting with different team for the timely resolution with in the SLA.
Documentation of RCA in proper RCA template.
Best practices or preventive measure implementation based on the RCA action items.
Should be open to work in 24/7
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