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EUC Lead

Dhahran, Eastern province · Information Technology
  • Troubleshooting & fixing desktop / laptop OS, e-mail client (MS Outlook/Lotus notes, printer / scanner, print queue related L3 level issues
  • Mentoring FMSs teams unresolved issues
  • Leading the FMS Team
  • Ability to quickly analyze & diagnose technical problems
  • Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
  • Problem determination and resolution within SLA's
  • Should be able to Perform Root Cause Analysis for the incidents Handle  technical escalations
  • Ability to acquire; new skills & keep them updated
  • Work with Local & Global Teams
  • Proactive and clear communication skills
  • Quality and Process Knowledge
  • Should be good in client communication skills
  • Should have good knowledge on End point patching and testing.
  • Vendor Coordination and support
  • Good knowledge on IMAC processes
  • Good knowledge on local area network issues (LAN), DHCP client etc.) and Hub Rooms support.
  • Good knowledge on antivirus software and check virus definition auto updates
Kind Regards,

Jobskey Consultancy

KSA Office 
-- Email: Consultant@jobskeysearch.com| Website:  www.jobskeysearch.com
UK -- Email:  Resumes@jobskey.co.uk | Website: www.jobskey.co.uk
India -- Email: Resumes@Jobskey.com | Website: www.jobskey.com 
 

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