Remote (UK residents only)
: 4-7 years+
As a Customer Success Manager you will be working with leading SaaS companies and be their trusted advisor in everything Customer Success. We're looking for a passionate CSM that can make a direct connection between our customers' strategic goals and how our solution is implemented. You will configure our product to drive key processes and link the changes in KPIs to ROI models that ultimately drives business results for our customers
Roles and Responsibilities
- Oversee the onboarding, adoption and usage of new accounts
- Be a product specialist
- Analyse customer behaviour and help them be successful and meet their KPIs.
- Manage Renewals, upsales and churn
- Work with our tech, marketing and sales team to meet our customers expectations.
- Analytical Passionate about customer success
- Experience in B2B Sales or Customer Success SaaS experience preferred but not a must
- Strong interpersonal and presentation skills.
- Strong verbal and written communication skills in English
- Minimum Bachelor’s degree.