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Service Delivery Lead (OT Cyber)

Jubail, Eastern Province · Information Technology
  • Manage operation and quality teams.
  • Maintain agreed SLA.
  • Review all operation and quality report.
  • Present report to CUSTOMER.
  • Responsible to operation and quality team performance.
  • Conduct interview for internal resources.
  • Engage CUSTOMER in Engineers and Sr. engineer interview.
  • Submit enhancement recommendation to CUSTOMER.
  • Submit program plan and update including work force progress, training, documentation and quality reviews.
  • Facilitate audit and investigation requirement including document preparation, site visit, one to one interview with team.
  • Insure smooth operation and handover.
  • Review operation team shift roster to cover 24x7 OT CyberHub operation with enough workforce to maintain SLAs.
  • Escalate high priority cases to proper team.
Kind Regards,

Jobskey Consultancy

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