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Service Delivery Lead (OT Cyber)
Jubail, Eastern Province · Information Technology- Manage operation and quality teams.
- Maintain agreed SLA.
- Review all operation and quality report.
- Present report to CUSTOMER.
- Responsible to operation and quality team performance.
- Conduct interview for internal resources.
- Engage CUSTOMER in Engineers and Sr. engineer interview.
- Submit enhancement recommendation to CUSTOMER.
- Submit program plan and update including work force progress, training, documentation and quality reviews.
- Facilitate audit and investigation requirement including document preparation, site visit, one to one interview with team.
- Insure smooth operation and handover.
- Review operation team shift roster to cover 24x7 OT CyberHub operation with enough workforce to maintain SLAs.
- Escalate high priority cases to proper team.
Kind Regards,
Jobskey Consultancy
KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com
UK -- Email: Resumes@jobskey.co.uk | Website: www.jobskey.co.uk
India -- Email: Resumes@Jobskey.com | Website: www.jobskey.com
Jobskey Consultancy
KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com
UK -- Email: Resumes@jobskey.co.uk | Website: www.jobskey.co.uk
India -- Email: Resumes@Jobskey.com | Website: www.jobskey.com