Airport Manager (Operations)

Riyadh, Riyadh · Administrative

Main duties

Ensure a satisfactory traveler experience
Manage refund agents: ensure a good coverage of exit points; ensure proper training of staff; contract management, invoicing, monitor KPI; prevent forced forex-conversion; strengthen our negotiation position
Manage airport authorities: first point of contact, strengthen our negotiation position
Manage customs authority: Ensure to meet KPI; follow up on requests, relationship management
Manage refunding team: ensure acquisition and retention of talent. Ensure meeting corporate standards. Ensure proper training
Ensure compliance, prevent refunding mistakes and fraud
Ensure kiosks and hardware installed are always in good operational situation: technology and cleanliness
Ensure compliance with corporate policies, guidelines and procedures
Corporate identity: ensure correct usage of signage and uniforms
Visit all exit points regularly, meet airport authorities, local customs and refund agents
Ensure good communication flow with Sales
Identify possible enhancements related to Mobile Customer Care, Kiosks and Rex2 installations and inform manager
Influence the refund payment mix in accordance with company strategy
Own the refunding P&L. Identify and address deviations, opportunities and threats
Ensure optimal geographical coverage with refund points incl. outsourcing decisions

Kind Regards,

Jobskey Search and Selection

KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com

Resumes@Jobskey.com | Website: www.jobskey.com

Airport Manager (Operations)

Share This Job