Role Description

• Conduct operator training for end users after installation of instruments. Feedback to the sales team on the tests & usage of each new training instrument, to follow up the channel filling with sales team
• Solve application / product problems promptly and completely and could provide a more comprehensive solution to the customer based on technology
• Conduct product technical training for Sales / Engineers/distributors. Maintain/update products information promptly
• Support Sales to achieve reagent sales target and product pre-sales bidding and new project promotion
• Visit Customer regularly, extend value, consummate extended projects
• Coordinate instrument installation with Service Engineer and Sales
• Work closely with Sales team and Service team to ensure customer satisfaction
• Coordinate customer evaluation of products. Assist customers in the interpretation of test results
• Assist in yearly budgeting exercise and prepare monthly report
• Sum up and summarize the working experience and share it with other applications

Requirements：

• At least Bachelor Degree in Clinical Diagnostics Biology;
• Good at English speaking and writing; Good computer skill in office
• Speaking in a clear voice, good team communication skills , good sense of customer service. patient, responsible, with team work spirit, be able to work under pressure and conflict management capability
• 3 years & experience in hospital diagnostics laboratory, customer service and application support