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Technical Support Engineer

Dubai, Dubai · Sales

Role Description

  • Conduct operator training for end users after installation of instruments. Feedback to the sales team on the tests & usage of each new training instrument, to follow up the channel filling with sales team
  • Solve application / product problems promptly and completely and could provide a more comprehensive solution to the customer based on technology
  • Conduct product technical training for Sales / Engineers/distributors. Maintain/update products information promptly
  • Support Sales to achieve reagent sales target and product pre-sales bidding and new project promotion
  • Visit Customer regularly, extend value, consummate extended projects
  • Coordinate instrument installation with Service Engineer and Sales
  • Work closely with Sales team and Service team to ensure customer satisfaction
  • Coordinate customer evaluation of products. Assist customers in the interpretation of test results
  • Assist in yearly budgeting exercise and prepare monthly report
  • Sum up and summarize the working experience and share it with other applications


  • At least Bachelor Degree in Clinical Diagnostics Biology;
  • Good at English speaking and writing; Good computer skill in office
  • Speaking in a clear voice, good team communication skills , good sense of customer service. patient, responsible, with team work spirit, be able to work under pressure and conflict management capability
  • 3 years & experience in hospital diagnostics laboratory, customer service and application support
Kind Regards,

Jobskey Consultancy

KSA Office 
-- Email: Consultant@jobskeysearch.com| Website:  www.jobskeysearch.com
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