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Service Delivery Lead (OT Cyber)
Jubail, Eastern Province · Information Technology
Manage operation and quality teams.
Maintain agreed SLA.
Review all operation and quality report.
Present report to CUSTOMER.
Responsible to operation and quality team performance.
Conduct interview for internal resources.
Engage CUSTOMER in Engineers and Sr. engineer interview.
Submit enhancement recommendation to CUSTOMER.
Submit program plan and update including work force progress, training, documentation and quality reviews.
Facilitate audit and investigation requirement including document preparation, site visit, one to one interview with team.
Insure smooth operation and handover.
Review operation team shift roster to cover 24x7 OT CyberHub operation with enough workforce to maintain SLAs.
Escalate high priority cases to proper team.
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