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Service Desk Lead
AlKhobar, Eastern Province · Information TechnologyMUST HAVE Skills: L2 Remote Support skills for Desktop/Laptop/Printers, Software and Application, Service Now Ticketing tool
Job Description:
Job Description:
- ITIL v3 Foundation trained or certified
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
- Understanding of Windows 10 operating system - knowledge of Windows OS 365 is must
- Assisting with configuring/troubleshooting of Software and Hardware
- Experience working with ServiceNow to log,track,close tickets
- Understands performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs
- Experience in review and follow-up on ticket based Customer Satisfaction (CSAT) & Customer Dissatisfaction (DSAT) feedback
- Good spoken and written skills
- Provide an excellent level of customer service and professional communication
- Working knowledge on Excel/Powerpoint/Word
- Experience working with Customer
- Understanding of managing overall responsibility for Processes, Escalations, Knowledge Management, Incident Management
- Supports Global Service Desk Manager
Kind Regards,
Jobskey Search and Selection
KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com
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Jobskey Search and Selection
KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com
Resumes@Jobskey.com | Website: www.jobskey.com