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Service Desk Lead
AlKhobar, Eastern Province · Information Technology
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MUST HAVE Skills: L2 Remote Support skills for Desktop/Laptop/Printers, Software and Application, Service Now Ticketing tool
Job Description:
ITIL v3 Foundation trained or certified
Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
Understanding of Windows 10 operating system - knowledge of Windows OS 365 is must
Assisting with configuring/troubleshooting of Software and Hardware
Experience working with ServiceNow to log,track,close tickets
Understands performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs
Experience in review and follow-up on ticket based Customer Satisfaction (CSAT) & Customer Dissatisfaction (DSAT) feedback
Good spoken and written skills
Provide an excellent level of customer service and professional communication
Working knowledge on Excel/Powerpoint/Word
Experience working with Customer
Understanding of managing overall responsibility for Processes, Escalations, Knowledge Management, Incident Management
Supports Global Service Desk Manager
Kind Regards,
Jobskey Search and Selection
KSA Office
-- Email: Consultant@jobskeysearch.com| Website:
www.jobskeysearch.com
Resumes@Jobskey.com | Website:
www.jobskey.com
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